Call Us: (904) 844-1145

 The fish listed for sale are Florida Bred, non-hormone. Fish such as flowerhorns are imported and are treated as most flowerhorns are.

All fish go through rounds of deworming, fungal and bacterial quarantine and internal parasite treatment before listed for sale. 

Current water quality in tank: Temp: 80F, TDS: 375, A: 0, Ni: 0, Nt: 0, PH: 7.8   

For all questions please contact us at Sales@SandzAquatics.com or www.facebook.com/SandzAquatics, all feedback is appreciated! 

UPS: Ground, Next Day Air, Two Day Air, USPS Priority

We ship to the continental United States in regards to local laws. Be aware of your local regulations as certain states and counties have restrictions that we will not be responsible for.

All fish are double bagged with compressed air, heat or cool pack as needed and sent for 2 day delivery max.

Airport to airport is offered but will require more contact with us to get correct times down with the recipient based on availability.

We also offer local pick up if scheduled at purchase.      

UPS Next Day Air

    • Livestock is shipped out via UPS Next Day Air on Thursdays unless otherwise arranged.
    • Shipping may be delayed if overnight low temperatures are below 20°F at departure, arrival or layover destinations.
    • UPS Next Day Air costs vary based on distance, box size and box weight. Rates start at $45.
    • Insurance is available for all packages at a rate of $5.00 to $199 value and $2.50 per additional $100 value. This insurance covers the included live goods if the package is delivered after 8pm on the guaranteed delivery date.
    • Saturday delivery is available to most destinations for an additional $20 surcharge via UPS. Insurance is mandatory for Saturday deliveries.

UPS Ground

    • UPS Ground is only available if next day delivery is guaranteed by UPS to your location.
    • This option is only available when 24 hour lows are above 50°F and 24 hour highs are below 90°F at both departure and arrival locations.
    • Ground rates range from $15 to $20 per shipment.
    • Insurance is available for all packages at a rate of $5.00 to $199 value and $2.50 per additional $100 value. This insurance covers the included live goods if the package is delivered after 8pm on the guaranteed delivery date.

USPS Priority Shipping

    • Priority shipping is available only when 24 hour lows are above 50°F and 24 hour highs are below 90°F. These temperature parameters must be met at departure, arrival, and all travel locations.
    • Large fish, high priced fish or species known to be sensitive during shipping will not be shipped via USPS Priority Mail.
    • Priority shipments are sent Tuesday unless otherwise agreed upon.
    • Priority Shipping does not include a guaranteed arrival date or a live arrival guarantee.
    • Sandz Aquatics reserves the right to decline USPS Priority Shipping.
    • Priority Shipping rates begin at $15 and are variable based on the number of species, size of the box and individual fish.

Order Pick-up

  • Pick up is available at our Jacksonville, Fl storefront during regular store hours.
  • Pick-up orders must be arranged with Online Sales Staff before the fish are picked up.
  • Fish will be pre-bagged and waiting at the store at the arranged pick-up time.
  • Regular store hours are Tuesday, Thursday and Friday 12 AM to 7 PM, Wednesday 12pm-4pm and Saturday 10 AM to 7 PM.
  • Please contact us to schedule a pick-up time and date.

It depends on every order as weight and size affect this, however we can generally ship between 1 and 3 medium to large fish for $45. Also in regards to your location, we need to know an address including zip code to properly address this for specific or large orders. Airport to airport is a $65 charge for up to 100lbs.

We ship all fish in styrofoam insulated boxes. Bags are packed with compressed oxygen and double bagged to ensure accidents do not happen while in transit.

Heat or Ice packs are included as needed and based on the source and landing weather conditions we may hold fish for a day or so to make sure they arrive their in the best health. There are no additional packing charges.

Return policy:

All Sales are Final. Exchanges ONLY with a valid receipt and within 30 days of purchase. Product must be unopened and in sell-able condition. Returned items are subject to a 10% restocking fee.

Items not exchangeable or returnable are “On Sale” merchandise, or any product that appears to be used/wet/or opened, fish, plants, special orders, aquariums/stands, background, tubing, and fish food (dry and frozen).

We are not responsible for performance, misuse, or neglect of ANY equipment sold. Death of livestock resulting from any equipment failure is not warrantied.

Hold Policy:

Fish cannot be held for more than 24 hours, regardless of payment. 

Sexing Policy:

Fish that do not have an identified gender in their listing (Ex. “Males” or “Pair”) will be shipped “unsexed.” Sexing requests are taken into consideration when catching, but are not guaranteed unless there is an identified gender in the listing. 

 

Fish are in stock when listed. Upon order the fish goes through a fast to lower the amount of ammonia production. Once the fish is inspected for no sickness or disease we will get the fish bagged and pictures sent to you. This process is approximately 48-72hrs.

We ship USPS priority on Tuesdays and ship UPS Thursdays. Your order, will be sent accordingly.

We will reimburse all fish dead on arrival so long as:

1) The fish is shown in bag dead. 

2) We ask the tail be chopped off when shown. 

3) The shipment arrives on time as we are not responsible for shipping delays. However we will help challenge the refund if you have insured the package.

4) Overnight/Same day shipping is purchased. 

Though its tough to lose a fish when it has not touched your tank, we have experienced death moving from condition to condition. Because of this we do not guarantee discus, arowana, rays and some of the pleco varieties. Here is a complete list:

All species of Arowana including but not limited to:

African ArowanaHeterotis niloticus
Black ArowanaOsteoglossum ferreirai
Jardini ArowanaScleropages jardini
Leichardti ArowanaScleropages leichardti
Silver ArowanaOsteoglossum bicirrhosum

All varieties of Discus including but not limited to:

Alenquer DiscusSymphysodon aequifasciata
Blue Cobalt DiscusSymphysodon aequifasciata
Blue Diamond DiscusSymphysodon aequifasciata
Blue Pigeon Blood DiscusSymphysodon aequifasciata
Blue Snakeskin DiscusSymphysodon aequifasciata
Blue Turquoise DiscusSymphysodon aequifasciata
Brilliant Turquoise Discus”Symphysodon aequifasciata
Dark Angel DiscusSymphysodon aequifasciata
Flachen DiscusSymphysodon aequifasciata
Fire Red DiscusSymphysodon aequifasciata
Marlboro Red DiscusSymphysodon aequifasciata
Pigeon Blood DiscusSymphysodon aequifasciata
Red Pigeon Blood DiscusSymphysodon aequifasciata
Red Snakeskin DiscusSymphysodon aequifasciata
Red Scribble DiscusSymphysodon aequifasciata
Red Turquoise DiscusSymphysodon aequifasciata
Silver Pigeon BloodSymphysodon aequifasciata
Snakeskin/FlachenSymphysodon aequifasciata
Snakeskin/Pigeon BloodSymphysodon aequifasciata
Stendker TefeSymphysodon aequifasciata
Tefe Green DiscusSymphysodon aequifasciata
Wild Green DiscusSymphysodon aequifasciata

All species of Freshwater Stingrays including but not limited to:

Reticulated StingrayPotamotrygon magdelanae
Spotted StingrayPotamotrygon motoro

Assorted species of Loricariids including but not limited to:

Antenna CatPterosturisoma microps
Blue Eye PlecostomusPanaque cochliodon
Bumble Bee OtoParotocinclus sp. “Peru”
Chameleon WhiptailPseudohemiodon apithanos
Gold Nugget Pleco L018Baryancistrus xanthellus
Gold Nugget Pleco L081Baryancistrus xanthellus
Green FarlowellaAcestridium dichromum
Iriri Gold Nugget Pleco L177Baryancistrus xanthellus
Orange OtocinclusNannoptopoma sp. “Peru”
Red Fin Cactus Pleco L024Pseudacanthicus sp.
Scarlet Pleco L025Pseudacanthicus sp.
Vampire OtocinclusNannoptopoma sp.
Zebra Pleco L046Hypancistrus zebra

All sales are final.

Minimum order for shipping is $24. Shipping charges do not count towards minimum order value.

No live fish can be held for over 48 hours with or without payment.

We do not guarantee the sex of any fish.

If your fish arrived in poor health, please take a picture of the fish in the sealed bag and let us know as soon as possible. Releasing the fish from the bag without communication and photographs of the fish ends the “arrival” period and indicates that the fish are acceptable in the condition they arrived.

Buyer is responsible for observing all laws regarding animal importation for their home state and for acquiring any required permits for possession or importation prior to completing transaction.

  • Buyer is responsible for knowing their home state’s laws for importation of aquatic livestock, including lists of conditional, restricted, and prohibited species.
  • We do not offer cash or card refunds. All funds owed will be issued as store credit towards your next order. Fish and items paid with credit count towards the $24 minimum order.

Buyer is responsible for observing all laws regarding animal importation for their home state and for acquiring any required permits for possession or importation prior to completing transaction. Buyer is responsible for knowing their home state’s laws for importation of aquatic livestock, including lists of conditional, restricted, and prohibited species.

Cancellations within 24 hours of shipment are subject to a 10% restocking fee, calculated from the entire order value.

All sales are final.

We do not guarantee the sex of any fish unless listed as such on our master fish list (eg. “MALES ONLY”).

CONDITIONS OF USE

PLEASE NOTE: THESE TERMS OF USE CONTAIN AN ARBITRATION CLAUSE. THE WAIVER AFFECTS HOW DISPUTES WITH SANDZ AQUATICS ARE RESOLVED. BY ACCEPTING THESE CONDITIONS OF USE, YOU AGREE TO BE BOUND BY THIS ARBITRATION PROVISION. PLEASE READ IT CAREFULLY.

Welcome to Sandz Aquatics online store!  Sandz Aquatics provides services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY

Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.

GENERAL CONDITIONS

Sandz Aquatics reserves the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Conditions of Use.

LICENSE AND SITE ACCESS

Sandz Aquatics grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Sandz Aquatics. Sandz Aquatics reserves the right, in its sole discretion, to terminate your access to the Site, or any portion thereof, at any time, for any reason or for no reason at all, without any prior notice. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Sandz Aquatics. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Sandz Aquatics and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing The Wet Stop Tropical Fish’s name or trademarks without the express written consent of Sandz Aquatics. Any unauthorized use terminates the permission or license granted by Sandz Aquatics. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Sandz Aquatics so long as the link does not portray Sandz Aquatics, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.

RISK OF LOSS

All items purchased from Sandz Aquatics are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Sandz Aquatics and its associates attempt to be as accurate as possible. However, Sandz Aquatics does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Sandz Aquatics itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY SANDZ AQUATICS ON AN “AS IS” AND “AS AVAILABLE” BASIS. SANDZ AQUATICS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SANDZ AQUATICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SANDZ AQUATICS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SANDZ AQUATICS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Sandz Aquatics, you agree that the laws of the state of Florida, United States of America, without regard to the principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Sandz Aquatics or its associates.

DISPUTES

Any dispute relating in any way to your visit to Sandz Aquatics or to products you purchase through https://www.sandzaquatics.com shall be submitted to confidential arbitration in the state of Florida, except that, to the extent you have in any manner violated or threatened to violate Sandz Aquatics intellectual property rights, Sandz Aquatics may seek injunctive or other appropriate relief in any state or federal court in the state of Florida, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

COPYRIGHT AND TRADEMARKS

The Site, and all content available through the Site, is protected by copyright. Unless specified otherwise on the Site or except as permitted by United States copyright law, no portion of the Site may be copied, republished, transmitted, or distributed in any way without Sandz Aquatics express consent. Any such use of the Site’s content for any purpose not authorized under these Conditions of Use is a violation of the copyrights of Sandz Aquatics. See our Photo and Video policy for more information.

All trademarks, service marks, logos, and trade names on this Site, whether registered or unregistered, are proprietary to Sandz Aquatics. You may not reproduce, download or otherwise use any such trademarks, service marks, logos, or trade names without the prior express consent of Sandz Aquatics.

PAYMENT AND PAYMENT METHODS

Sandz Aquatics accepts payment via credit card and PayPal. The customer warrants that he/she is fully authorized to use the credit card to pay for the order and that the card gives access to sufficient funds to cover the cost of the order. Failing this, Sandz Aquatics reserves the right to cancel the sale. Goods will be shipped only once complete payment has been made.

INDEMNITY

You hereby agree to defend, indemnify, and hold Sandz Aquatics and our affiliates, and our respective officers, directors, employees, agents, information providers, and partners, harmless from and against any and all claims, actions, demands, liabilities, costs, and settlements including, without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the Services or Contents, or your violation of these Conditions of Use. You shall cooperate with us in the defense of any such claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder.

CHANGES TO CONDITIONS OF USE

You can review the most current version of the Conditions of Use at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Conditions of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Conditions of Use constitutes acceptance of those changes.

COMPLETE AGREEMENT

Except as expressly provided in a particular notice or disclaimer posted by or on behalf of Sandz Aquatics, these Conditions of use, including the Privacy Policy and Photo and Video Policy, constitute the entire agreement between you and Sandz Aquatics with respect to the use of the Site, and its Contents.

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